The Blind Express staff want your experience to be a pleasant one, so please take the time to read through our terms and conditions. This information is provided to prevent any complications regarding your order, now or in the future. Although every effort has been made to clarify the information we require from you the customer, and the service you should expect from us, there is always room for improvement. Suggestions to better your Blind Express shopping experience will always, and gladly, be accepted.
The Importance of Proper Codes for Roof Blinds or Window Measurements for Roller Blinds:
Accurate codes or measurements are crucial. The vast majority of the products we offer are Custom Made and Cannot be returned due to incorrect codes or measurements. Should an error on your part occur, we will be here to assist you with having the error corrected, or if necessary, the product remade.
All information submitted is processed through a secure server utilizing Secure Socket Layer (SSL) technology encrypting all your personal information for travel across the Internet. If you would feel more comfortable placing your with a Customer Service Representative, please complete our Contact form.
All personal information we receive remains confidential and will be never shared with others not directly involved with the completion of your order.
Accuracy of Sample Images:
COLOUR ACCURACY Despite every effort to accurately duplicate each product’s colour when scanned to our website, actual colours may vary. Due to monitor and/or video card differences, subtle variations in colour and surface texture may not be fully revealed.
Our products are made to order and therefore cannot be returned with the exception of some roof blinds that we may be able to re-stock. For items that are returned for a replacement there is an admin charge of €25.000 per blind plus carriage charge for collection. Therefore you need to be certain that any slight variations occurring between the actual colour, and the representation on our website, will be acceptable. If exact colour matches are required, please request a sample.
PLEASE NOTE: Slight variations might occur between the sample and the finished product. These run to run dye lot variations are common to the manufacturing process, and within industry tolerances. They are not defects. Due to these variations we recommend that when identical products and colours are to used for more than one opening, that they all be ordered at the same time. Blind Express cannot be responsible for dye lot variances.
Order Changes or Cancellations Order Changes Policy:
Changes may incur an additional fee determined by the degree of production already completed. If your product(s) have been completed they cannot be changed. When you ‘order on-line’ please review your “Order Confirmation Email immediately upon receipt to avoid any problems.
Return Policy: The products purchased through Blind Express that are made to order cannot be resold in the normal course of business and therefore cannot be returned for a full refund. For items that are returned there is an admin fee of €25 per blind plus carriage cost. Please contact Customer Service regarding returns for a return docket and return address.
Due to the custom nature of our products, your credit card will be charged for the total sales price and shipping, once the order has been placed. Please review the Order Confirmation that is emailed immediately after your order has been placed, and check it for any errors. It is your responsibility to verify allcodes or sizes, products and colours prior to production.
Discontinued or Out of Stock Items: Blind Express makes every effort to remove items from our site immediately upon notification that they have been discontinued, or to notify the customer of an out of stock item before ordering. However it’s not uncommon for us to be informed of these issues only when we forward customer orders to the manufacturer. Therefore, Blind Express disclaims any responsibility for any damages incurred by delays due to circumstances beyond our control.
Payment Options Due to the custom nature of our products we require full payment at the time of order placement. We accept Visa, MasterCard, with Stripe Payments oe Paypal through our website.
Delivery is approximately 3-10 working days excluding weekends and public holidays.
Blind Express is a VAT registered Company and therefore VAT is included in the prices invoiced. VAT: IE4113156V